FIRST BALFOUR provides Engineering and Construction services that meet if not exceed our customers’ expectations. To achieve this objective, we are committed to:
- • Provide engineering and construction services that conform to the agreed Standards, required Codes, Specifications, and other applicable requirements;
- • Utilize technology and resources effectively in serving the requirements of interested parties;
- • Define and communicate the responsibilities and authorities of our staff properly to all concerned;
- • Promote the use of process approach and risk-based thinking;
- • Pursue diligently mutually-beneficial relationships among Business Partners and Suppliers;
- • Monitor and review periodically the results of our operations and performance including customer satisfaction, to pinpoint areas for improvement of our business processes and systems, and to focus on our corrective actions.
The Company and its subsidiaries shall implement this Policy in all its operations. Each and every individual employee is responsible for its implementation.
The Company actively encourages its suppliers, sub-contractors and partners to adopt these values.
FIRST BALFOUR adapts and maintains a documented Quality Management System which conforms to the requirements of ISO 9001 throughout its organization.